Terms and Conditions

Terms and Conditions (T&C) – Slotlify (for Merchants)

Version date: 17 March 2026


1. Scope and Definitions

1.1 These Terms and Conditions (“T&C”) govern the use of the SaaS platform “Slotlify” by event organizers and other providers of bookable services (“Merchant”) for the creation, management, and publication of events, as well as for the management of bookings.

1.2 These T&C apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Consumers within the meaning of Section 13 BGB are excluded from using Slotlify as a Merchant.

1.3 Definitions within the meaning of these T&C:

  • “Slotlify” means the SaaS platform operated by the provider, including the associated technical services, domains, dashboards, storefront functions, and interfaces.
  • “Merchant” means the registered business user who offers and manages events or other bookable services via Slotlify.
  • “Tenant” means an organizational unit, brand, branch, or business unit created by the Merchant within Slotlify.
  • “Customer” means the end customer who books services from the Merchant via the Merchant’s storefront.
  • “Storefront” means the publicly accessible presentation and booking page of the Merchant or its Tenant.
  • “Payment Service Provider” means an external payment service provider, in particular Stripe or PayPal.
  • “Connected Account” means an account assigned to the Merchant within Stripe Connect or comparable payment infrastructure and used for the technical processing of online payments in favor of the Merchant.
  • “Online Payment” means an electronic payment made by a Customer in connection with a booking and processed through a payment service provider.
  • “Platform Fee” means a transaction-related fee charged by Slotlify, in accordance with the selected plan or a separate agreement, for the Merchant’s bookings.
  • “Plan” means the paid SaaS service package selected by the Merchant from Slotlify.


2. Provider

Slotlify
Owner Dmitrii Shapiro
An den Krautgärten 33
65760 Eschborn
Germany
Email: service@slotlify.de


3. Subject Matter of the Contract

3.1 Slotlify provides the Merchant with a web-based software solution enabling the Merchant in particular to:

  • create and manage Tenants,
  • create, edit, and publish events or other bookable services,
  • manage bookings,
  • process customer and participant data within the scope of the platform,
  • depending on the selected plan and technical availability, technically support, document, or process Customer payments through integrated payment service providers.

3.2 Slotlify is the provider of the technical platform. Slotlify is not the organizer, not the provider of the services offered by the Merchant, and not a party to the contract between the Merchant and the Customer concerning the booked event or other service.

3.3 The contract for participation in an event or the use of any other service is concluded exclusively between the Merchant and the Customer. The Merchant is solely responsible for the content, description, pricing, scheduling, performance, safety, capacities, participation requirements, cancellation terms, refunds, and legal handling of its offers.

3.4 Insofar as Slotlify provides payment-related functions or enables integration with external payment service providers, this is done solely as technical support. Slotlify does not owe any regulated payment services, unless expressly and mandatorily required by law.

3.5 Slotlify is entitled to further develop the platform technically and to modify, expand, or discontinue functions, provided that essential contractual obligations are not unreasonably impaired.


4. Registration, Access, and Account

4.1 The use of Slotlify as a Merchant requires successful registration of an account. Registration may be completed via email and password or through a login service supported by Slotlify.

4.2 The Merchant is obliged to provide only accurate, complete, and up-to-date information during registration and throughout the term of the contract and to update such information without undue delay in the event of changes.

4.3 Access credentials must be kept confidential and protected against unauthorized access. The Merchant is responsible for all activities carried out under its account insofar as the Merchant is responsible for them.

4.4 The Merchant may not transfer its account to third parties or permanently allow third parties to use it without Slotlify’s consent.

4.5 Slotlify is entitled to reject registrations or temporarily suspend or permanently close accounts if there are concrete indications of misuse, false information, security incidents, breaches of these T&C, or violations of applicable law.


5. Plans, Prices, Term, and Termination

5.1 Use of Slotlify as a Merchant is subject to a paid Plan unless a free plan is expressly offered. The respective scope of services is determined by the plan description valid at the time of conclusion of the contract.

5.2 Billing shall take place in advance on a monthly or annual basis depending on the selected Plan.

5.3 Monthly Plans shall renew for an additional month each time, and annual Plans shall renew for an additional year each time, unless terminated in due time.

5.4 The Merchant may terminate the selected Plan by giving 14 days’ notice to the end of the respective term. Termination may be carried out via the Merchant account, if technically available, or in text form to service@slotlify.de.

5.5 The right of either party to terminate for good cause remains unaffected.

5.6 Slotlify is entitled to change prices for future billing periods. Price changes shall be communicated to the Merchant in text form at least 30 days before taking effect. The changed prices shall apply only to the next billing period. In the event of a price increase, the Merchant may terminate the contract extraordinarily with effect from the date the change takes effect.

5.7 Insofar as individual Plans provide for transaction-related Platform Fees on the Merchant’s bookings, such fees shall form part of the selected Plan or a separate agreement and shall be governed by the applicable conditions.


6. Payment Processing for Merchant Plans

6.1 Payments for Merchant Plans are processed through payment service providers supported by Slotlify, in particular Stripe and/or PayPal. Slotlify is the payee for Plan fees.

6.2 Slotlify does not store complete credit card, bank, or payment instrument data of the Merchant. Payment processing is carried out through external payment service providers under their respective contractual terms and privacy policies.

6.3 Payment service providers process payment data, depending on the service and processing situation, under their own data protection responsibility and/or on the basis of their own contractual relationships with the Merchant or Slotlify. The specific data protection role allocation depends on the actual purposes and means of the respective processing.

6.4 Upon successful payment, Slotlify shall provide the Merchant with an invoice for the Plan fee to the extent required by law or tax regulations.

6.5 If the Merchant defaults on Plan payments, Slotlify shall be entitled, after prior reminder, to restrict or suspend access to the platform in whole or in part until the outstanding amounts have been settled.


7. Bookings, Online Payments, Platform Fees, and Cancellations in the Relationship Merchant ↔ Customer

7.1 The Merchant may accept and manage Customer bookings via Slotlify. Customers may, depending on configuration, book as guests or with a customer account.

7.2 Depending on the Merchant’s configuration, the available payment methods for bookings may include in particular “Online Payment” and/or “Payment on Site”.

7.3 In the case of “Payment on Site,” no online payment processing is performed by Slotlify. In such case, payment handling takes place exclusively outside the platform in the relationship between Merchant and Customer.

7.4 In the case of “Online Payment,” technical payment processing is carried out via an integrated payment service provider, in particular Stripe. The Merchant is generally the payee for bookings.

7.5 Use of Online Payments may require the Merchant to set up, verify, and maintain a Connected Account with Stripe Connect or a comparable payment service. Where Stripe Connect is used, the Merchant enters into the required agreements directly with Stripe. The Stripe Connected Account Agreement refers to the Stripe Services Agreement and governs the rights and obligations of the connected account vis-à-vis Stripe.

7.6 The Merchant authorizes Slotlify, to the extent technically necessary and legally permissible, to:

  • initiate the setup of the Connected Account,
  • transmit merchant, account, and onboarding data to the payment service provider,
  • retrieve the verification, activation, and restriction status of the Connected Account,
  • technically initialize payment functions,
  • display transaction-related information within the platform.

This authorization is limited to technically necessary platform actions and does not constitute a general authority to represent the Merchant in legal transactions.

7.7 If a Platform Fee is charged under the selected Plan or a separate agreement, Slotlify shall be entitled to charge such fee as a fixed and/or percentage-based transaction-related fee on the Merchant’s bookings. The applicable conditions are those stored in the booked Plan at the time of the booking or those individually agreed.

7.8 The Platform Fee may be collected technically through the payment service provider used, in particular under Stripe Connect as an Application Fee.

7.9 Fees, costs, holds, reviews, reserves, rolling reserves, delays, payout schedules, suspensions, or other measures imposed by the payment service provider in connection with the Connected Account or individual transactions shall generally fall within the Merchant’s sphere of responsibility and risk, unless the cause is attributable to Slotlify. In particular, Slotlify does not owe payout at any specific time.

7.10 The Merchant is solely responsible for its cancellation and refund policies applicable vis-à-vis Customers and for their legal permissibility and actual implementation. Slotlify may provide technical functions for this purpose but assumes no responsibility for the content or legal validity of the Merchant’s rules.

7.11 To the extent refunds are processed through Stripe Connect, Stripe’s technical and contractual requirements shall apply additionally. In the case of Destination Charges, refunds may initially be debited from the platform balance, and recovery from the Connected Account may occur via transfer reversals. If the Application Fee is also refunded, the transfer may need to be reversed as well.

7.12 Disputes, chargebacks, payment challenges, fraud cases, and other disputes in connection with bookings shall generally be handled and economically borne by the Merchant, unless Slotlify is liable under mandatory law.

7.13 Slotlify is entitled to restrict, suspend, or disable the use of Online Payments for individual Merchants, Tenants, or bookings if:

  • verification of the Connected Account is incomplete,
  • required information or documentation is missing,
  • the payment service provider imposes restrictions, reviews, reserves, or suspensions,
  • there is an increased risk of fraud, misuse, compliance issues, or money laundering,
  • the Merchant breaches these T&C, the terms of the payment service provider, or applicable law.

7.14 The Merchant is obliged to comply with the terms of the payment service provider used. In the case of Stripe Connect, this includes in particular the applicable Stripe terms for connected accounts. To the extent Slotlify is held liable by Stripe or other third parties due to a breach attributable to the Merchant, the Merchant shall indemnify Slotlify against resulting damages, costs, and claims upon first request.


8. Merchant Obligations

8.1 The Merchant is obliged to offer only lawful events and services and to obtain and maintain all necessary permits, licenses, authorizations, insurance, qualifications, and evidence required for this purpose.

8.2 The Merchant is responsible for the accuracy, completeness, and timeliness of all information relating to its offers, in particular with regard to descriptions, prices, dates, locations, participation conditions, capacities, safety requirements, and house rules.

8.3 The Merchant is also responsible for complying with all legal obligations applicable vis-à-vis Customers, including information obligations, price indication rules, tax law, commercial law, data protection law, and consumer protection law, insofar as these apply to its offers.

8.4 In particular, content or events that are unlawful or violate official requirements, public decency, or public order are prohibited. Offers involving glorification of violence, hatred, discrimination, extremist content, pornographic or sexualized content, dangerous or health-threatening content, or other abusive purposes are prohibited.

8.5 Slotlify is entitled to temporarily block or remove unlawful or allegedly unlawful content and, in the event of serious or repeated breaches, to take further measures up to and including termination.


9. Storefront / Merchant Legal Texts

9.1 The Merchant is obliged to provide in its Storefront all legally required legal texts and mandatory information in a current, complete, and easily accessible form, in particular legal notice, privacy policy, and—where used or legally required—its own terms and conditions, cancellation terms, and refund policies.

9.2 To the extent the Merchant provides digital services or publicly bookable offers on a commercial basis, the Merchant shall be solely responsible for complying with the applicable statutory information obligations.

9.3 Slotlify may provide technical fields, input forms, or linking options for legal texts. The Merchant alone is responsible for the legal review, accuracy, completeness, and timeliness of such texts. Slotlify does not provide legal advice in this respect.


10. Rights to Content

10.1 The Merchant remains the owner of all rights to the content it provides, in particular texts, images, logos, trademarks, event information, and other materials.

10.2 The Merchant grants Slotlify the non-exclusive, territorially unlimited rights of use required for operating the platform, limited to the term of the contract, in particular for storage, reproduction, technical processing, transmission, and making available to the public within the Storefront and the platform.

10.3 Slotlify shall use Merchant content for its own advertising purposes only with the Merchant’s express consent or where legally permitted.


11. Availability, Maintenance, and Changes to the Platform

11.1 Slotlify shall make the platform available within the scope of technical and operational possibilities. No specific availability or uninterrupted accessibility is owed unless expressly agreed otherwise.

11.2 Slotlify is entitled to carry out maintenance work, updates, security measures, technical changes, and further developments. This may result in temporary restrictions or interruptions.

11.3 Planned maintenance work shall be announced in advance where possible.

11.4 Slotlify is entitled to modify, restrict, or discontinue functions, provided that the Merchant’s legitimate interests are reasonably taken into account.


12. Suspension, Blocking, and Termination for Good Cause

12.1 Slotlify may suspend the Merchant’s access in whole or in part or deactivate individual functions, in particular Online Payments, if:

  • the Merchant is in default of payment,
  • there is suspicion of security issues, fraud, misuse, or compliance violations,
  • the Merchant breaches these T&C, the terms of the payment service provider, or applicable law,
  • required verification or cooperation obligations are not fulfilled,
  • the payment service provider imposes restrictions or suspensions in relation to the Connected Account or individual transactions.

12.2 In the event of payment default, Slotlify may suspend access after prior reminder until outstanding claims have been settled.

12.3 The right of either party to terminate for good cause remains unaffected.


13. Liability

13.1 Slotlify shall be liable without limitation in cases of intent and gross negligence as well as in the event of injury to life, body, or health.

13.2 In cases of slight negligence, Slotlify shall only be liable for breach of an essential contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which the Merchant may regularly rely. In such case, liability is limited to the typical and foreseeable damage.

13.3 Slotlify shall not be liable for the performance, quality, safety, legality, or defect-free nature of the events or services offered by the Merchant, nor for breaches of duty by the Merchant vis-à-vis Customers.

13.4 Slotlify shall not be liable for disruptions or outages beyond Slotlify’s control, in particular outages of telecommunications networks, hosting providers, payment service providers, third-party integrations, or cases of force majeure.

13.5 To the extent Slotlify’s liability is excluded or limited, this shall also apply in favor of Slotlify’s legal representatives, employees, vicarious agents, and other assistants.


14. Data Protection and Data Processing Agreement (DPA)

14.1 Slotlify processes personal data in accordance with the applicable Slotlify Privacy Policy.

14.2 To the extent Slotlify processes Customers’ personal data on behalf of the Merchant, the parties shall—subject to a different data protection qualification in the individual case—act in the relationship of controller and processor. In such case, the parties shall conclude a data processing agreement pursuant to Article 28 GDPR before or at the latest upon commencement of the relevant processing.

14.3 To the extent payment service providers, in particular Stripe, process personal data in connection with identity verification, KYC/KYB, payment processing, account management, fraud prevention, risk review, payouts, or regulatory obligations, this shall generally take place on the basis of their own contractual relationships and under their own data protection responsibility, unless expressly agreed otherwise in the individual case or required by law. The data protection role allocation shall depend on the actual purposes and means of the processing.

14.4 The Merchant instructs Slotlify or consents thereto, insofar as required for the provision of the Online Payment function, to transmit merchant, account, onboarding, and transaction-related data to the payment service provider used and to retrieve status and account information of the Connected Account and process it within the platform.

14.5 To the extent required under data protection law, Slotlify shall provide the Merchant with information on processors or sub-processors used via the privacy policy, a DPA, or separate data protection documentation.


15. Amendments to these T&C

15.1 Slotlify is entitled to amend these T&C insofar as there is an objective reason for doing so, in particular due to changes in law, changes in case law, technical developments, changes to platform functions, security requirements, or changes in payment and compliance requirements.

15.2 Amendments shall be communicated to the Merchant at least in text form. Amendments that do not materially affect the contractual equivalence relationship and are reasonable for the Merchant shall be deemed accepted if the Merchant does not object within 14 days after receipt and Slotlify specifically informs the Merchant of this consequence in the amendment notice.

15.3 Amendments to essential primary performance obligations, remuneration, or allocation of liability require the Merchant’s express consent unless mandatory law or an individual agreement permits otherwise.


16. Final Provisions

16.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

16.2 To the extent legally permissible, the place of jurisdiction for all disputes arising out of or in connection with this contract shall be Frankfurt am Main.

16.3 Should any provision of these T&C be or become wholly or partially invalid, unenforceable, or impracticable, the validity of the remaining provisions shall remain unaffected. The invalid, unenforceable, or impracticable provision shall be replaced by a valid provision that comes closest to the economic purpose of the original provision. The same shall apply to any gaps in the provisions.

In the event of discrepancies or inconsistencies, the German version shall prevail.